Shipping Policy
Last updated 24 September 2026
We ship across India with our courier partners. This page is the whole of it — the charge you see at checkout is the charge described here, and there is nothing added at the door.
Where we ship
Within India only. We do not ship internationally at present.
Every order is quoted against your delivery pincode at checkout. If a pincode is outside our courier network you will be told before you pay, not after.
Dispatch
Orders are packed and handed to the courier within 1 to 2 working days of the order being confirmed. Working days are Monday to Saturday, excluding national holidays.
Orders placed on a Sunday or a holiday begin processing the next working day. During festive periods and sale weeks dispatch can take a day longer, and we say so on the site when it does.
Once your parcel is collected you will receive a tracking link by email and SMS. Tracking can take up to 24 hours to show its first scan — that gap is normal and does not mean the parcel is lost.
Delivery time and charges
Delivery estimates run from dispatch, not from when you placed the order. All orders ship by standard delivery.
| Zone | Standard delivery | Shipping charge |
|---|---|---|
| Metro cities | 3 working days | ₹49 |
| Tier-1 states | 4 working days | ₹69 |
| Tier-2 states | 5 working days | ₹89 |
| Rest of India | 6 working days | ₹99 |
| North-East | 7 working days | ₹129 |
Free standard delivery on every order above ₹999, in every zone.
Metro pincodes cover Delhi NCR, Mumbai, Pune, Bengaluru, Hyderabad, Chennai and Kolkata. Your exact zone and charge are shown at checkout once you enter your pincode — that figure is the one that will be billed.
These are estimates given in good faith, not guarantees. Weather, strikes, local restrictions and courier backlogs all delay parcels, and none of them are in our control. We will keep you informed and we will chase the courier on your behalf.
Minimum order
The minimum order value is ₹199 before shipping.
Cash on Delivery
COD is available on orders up to ₹2,000, and that figure is the amount the delivery agent collects from you — your order total, with the delivery charge and the COD handling fee below already in it, not the value of the items on their own.
So a basket a little under ₹2,000 can be over the limit: a ₹1,990 basket ships free, but the handling fee can carry what is collected at the door past ₹2,000, and an order over the limit has to be paid online instead. It works the other way too — a coupon, a bundle saving or Glow Coins come off before that test and can bring the same basket back under it, while gift wrapping is added before it. Checkout does the sum on the exact total you are about to pay and tells you before you confirm, so you will never find this out at the door.
Above the limit the order is paid online — UPI or card.
| Zone | COD available | COD handling fee |
|---|---|---|
| Metro cities | Yes | ₹49 |
| Tier-1 states | Yes | ₹49 |
| Tier-2 states | Yes | ₹59 |
| Rest of India | Yes | ₹59 |
| North-East | No — prepaid only | — |
The COD fee covers the courier's cash-handling charge and is shown separately at checkout before you confirm. It is not refundable once an order has shipped, because the courier charges it to us the moment the parcel moves.
Please keep the exact amount ready. Couriers frequently cannot give change, and a failed handover sends the parcel back to us.
If you refuse a COD parcel
A COD parcel that is refused at the door, or that fails after three delivery attempts, comes back to us and the order is cancelled. Nothing is charged to you — but repeated refusals may mean we ask for prepayment on future orders. We are a small shop and a returned parcel costs us the courier charge both ways.
Delivery address
Please check your address and phone number before paying. Once an order is packed we cannot change the address — the parcel has already left with the label on it.
If you spot a mistake, cancel the order while it is still pending, confirmed or packed and place it again with the right address. You can do that yourself from the order page in your account.
We do not deliver to PO boxes. A phone number that reaches you is required, because couriers call before attempting delivery.
How your order arrives
Every piece ships in its own anti-tarnish pouch inside a rigid outer box, with the invoice enclosed. Earrings and anything else worn in a piercing arrive in a sealed hygiene pouch — please check the seal is intact before you open it, because that seal determines whether the item can be returned. Our Cancellation and Refunds page explains why.
If gift wrapping was selected, the invoice is placed in a separate envelope so the price is not on show.
Damaged or missing parcels
Please do not accept a parcel that is visibly torn, crushed, open or lighter than it should be. Refuse it at the door and tell us the same day — a refused parcel is straightforward for us to replace, whereas an accepted one is a dispute with the courier that can take weeks.
If you have already accepted it and something is wrong, email support@dcorejewels.in within 48 hours of delivery with photographs of the item and the outer packaging. We will replace or refund it. After 48 hours we can still help, but the courier will no longer accept a claim and we are relying on goodwill on both sides.
If tracking shows delivered and you do not have the parcel, tell us within 48 hours. We will raise it with the courier, which usually takes 3 to 5 working days to resolve.
Questions
Write to support@dcorejewels.in with your order number. See our Contact Us page for hours and what to include.